How long does it take to process & ship orders?
How do I track my packages that have been shipped?
Will you ship my order USPS?
What will it cost to ship an item?
How can we pay for our order?
What is your warranty return policy?
How quickly do you respond to email?
What about Sales Tax?
How does elayaway work?
Why should I order from CLEEB Products?
Do you offer any safety for ordering online?
Do you except orders over the phone?
Are all your products returnable, or do some restrictions apply?
When do items need to be returned by?
Where do items need to be returned?
Do you have a store for returning items (brick & mortar)?
Do I have to pay for shipping to return an item?
| Q: |
How long does it take to process & ship orders? |
| A: |
All orders received Tuesday thru Friday prior to 1:00 p.m. EST will be processed the same business day. Orders received on Monday after 9:00 a.m., will be processed on Tuesday due to the high volume incurred from the weekend. International orders may be delayed one business day. Military, Hawaii, Alaska and Puerto Rico orders being shipped via the US Postal Service will be delayed one business day. |
| Q: |
How do I track my packages that have been shipped? |
| A: |
After our business day ends, you may obtain your tracking numbers by Logging Into the website, clicking on My Account, and clicking on Order Tracking. You will have your complete order history recorded under your account information. |
| Q: |
Will you ship my order USPS? |
| A: |
Yes, we can ship within the United States via the US Postal Service. You must present a PO Box as the delivery address for our US Postal shipping calculator to be activated. We ship into Canada via the US Postal Service however the website will offer Global Express Rates only. If you would like USPS Airmail parcel post delivery you must make a request for this service within the Comment Box of our order form. Please be advised a brokers fee and duties may be due upon delivery by the recipient of the package. |
| Q: |
What will it cost to ship an item? |
| A: |
We ship United Parcel Service regular ground free. If an expedited shipping method is selected. Your shipping methods and rates are displayed when you double click the picture of the item desired, and offer the zip code you might be shipping to in the UPS shipping calculator that is provided for you. The weights of the merchandise are listed on the website. If you would like to visit www.UPS.com you should be able to obtain a "shipping calculator" from the UPS tech support team, or a Freight Rate Guide offering shipping rates. |
| Q: |
How can we pay for our order? |
| A: |
We accept Visa, MasterCard, Discover, American Express and elayaway. We also accept checks and money orders. Login to our website fill out an order form and mail it to the address listed on the website. Please be advised that if you pay by check, no orders will be processed until the check has cleared the bank. |
| Q: |
What is your warranty return policy? |
| A: |
See warranty page for full details. A Return Authorization Number is required for all returns. You may obtain this number by sending us an e-mail or calling the toll free number listed on the website. |
| Q: |
How quickly do you respond to email? |
| A: |
We will attempt to answer your email within 24 hours, however incoming email from the weekend may require up to 36 hours to be answered. If your email is in reference to a pending order, call us, we have been known to process orders. and packages quicker than answering email. |
| Q: |
What about Sales Tax? |
| A: |
Our order form will apply a 7% Sales Tax to any order that is being shipped.
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Why should I order from CLEEB Products?
- Convenience – In one place, CLEEB Products give you direct access to hundreds of Name Brand Products with low prices, see the broad selection of products we offer, and order from us safely and quickly, whenever and wherever it's convenient for you.
- The latest, quality products – You get access to the latest products straight from factory floors. We impose our standards on member factories and suppliers, ensuring that their products are compatible, quality tested, and 100% new with warranty coverage that will get honored. Less than 5% of our products are reconditioned.
- Low prices –When we get savings from our suppliers, you get the savings from us, plus discounts are automatic when you become a regular customer.
- Excellent shipping – We ship via UPS and FedEx very reliable delivery services, your shippment is tracked daily to ensure it reaches you in a resasonable amout of time.
- No hassles – CLEEP Products takes care of all interactions including order handling, returns, warranties, payments, claims, etc. If you receive the wrong or defective product, we will handle it fast and courteous.
- Superior Standards – We use only certified suppliers that have a good background and reputation, ones that have sound businesses and finances, maintain high quality and service standards, and demonstrate quick turnaround in shipping product.
- Satisfaction guaranteed – Not satisfied? We'll make it right! We will do anything within reason to ensure that our customers are satisfied.
Q: Do you offer any safety tips for ordering online?
A: Here are some rules that can help make your online shopping experience safer.
0) Check for complaints against the company on sites like Resellersratings.com
1) Ensure the item is in stock and has full US warranty
2) Understand tax and shipping charges as well as return policy
3) Verify Secure Sockets Layer (SSL) padlock is present when entering order
4) Use a temporary or single use credit card number, so you number is safe from hackers. American Express and Discover Card offer this type of service. 5) Printout all web pages and confirmations
Check the BBBonline for more tips.
Q: How does elayaway work?
A: Elayaway works the same way as department stores, it allows you to purchase products online by making monthly payments, once the full payment is received the product will be shipped.
Q: Do you except orders over the phone?
A: Yes, we except orders over the phone, as well as fax.
Q: Are all your products returnable, or do some restrictions apply?
A: Yes, all products are returnable, however a non-defective return has a 15% restocking fee. (Please see return policy)
Q: When do items need to be returned by?
A: All of our products have a 30 day return policy; remanufactured products have a 90 day return policy. After calling or emailing customer service to obtain an R.A. number (Return Authorization) you have 14 days to postmark you return. (Please see return policy).
Q: Where do items need to be returned?
A: First call or e-mail customer service, from the contact information on our website. We will give you a (Return Authorization) number and address to put on the package for return. (Please see return policy).
Q: Do you have a store for returning items (brick & mortar)?
A: No, if a customer would like to return an item, first the customer must call or email customer service to get an R.A. number. (Please see return policy).
Q: Do I have to pay for shipping to return an item?
A: Yes, the customer is responsible for shipping cost to return product. No C.O.D.’s will be accepted. C.O.D’s will be returned to the customer. (Please see return policy).
